RideCare companion
says Goodbye
RideCare companion has been discontinued since May 15th, 2024. We appreciate your support and the trust you have placed in us. Answers to possible questions you can find in the FAQ. Thank you for your understanding in this matter.
FAQ
The RideCare companion is being discontinued as a result of Bosch’s strategic decision to adapt its product portfolio.
The service for RideCare companion has been discontinued since May 15th, 2024.
RideCare companion will not work once it is discontinued on May 15th, 2024. Users will not be able to access the driver portal once RideCare companion is discontinued.
Users don’t need to return the RideCare companion device even though it can’t be used any more after May 15th, 2024.
After May 15th, 2024, the service for RideCare companion will be discontinued. If needed, please download your videos before this date. After that date, you will not be able to access your account. All RideCare companion accounts will be deleted.
Bosch is not charging any subscription fees for the last 30 days of service. Therefore, no subscription charges will be refunded.
Yes, Gridwise will refund the hardware cost. Users can expect to have their refund processed in 3-4 weeks. Once processed, the refund will be posted to their bank account within 5-10 business days. Please note that refunds will not be issued for fees, taxes and subscription charges.
Please contact Gridwise support (support@gridwise.io) to change your refund account.
If you have any questions or concerns, please do not hesitate to reach out. There are 2 channels for customer support:
- Call our hotline at (888) 346-2604, Monday to Friday between 8 a.m. - 5 p.m. CST.
- Send an email to helpdesk.ridecare.us@bosch.com
Currently there are no plans to bring RideCare companion back in the future.
As a token of our appreciation, Bosch will send users a small gift. Please keep an eye to your mailbox in the next few weeks.